A learning organization

We will not be satisfied until we succeed in eliminating all injuries, occupational illnesses, unsafe practices and incidents of environmental harm from our activities.

We continuously look for ways to operate more safely, efficiently and responsibly, and we believe that begins with learning. By being curious about how work is done, recognizing error-likely situations and applying safeguards to strengthen systems and processes, we can reduce the likelihood and severity of unexpected incidents.

We focus on reducing human error by emphasizing interaction among people, equipment and work processes. By applying a learning mindset, human performance concepts and being alert to what could go wrong, we are increasing our capacity to safely manage risk.

We employ redundant defenses and safeguards in critical systems, so when an unplanned event occurs, we can mitigate impact to people and the environment. Engaged leaders are critical in this culture of learning. Listening to frontline workers, understanding context and productively responding with curiosity are paramount to identify areas for improvement in our systems. We conduct thorough investigations of all serious incidents to understand the root cause and share lessons learned globally to improve our facility designs, procedures, training and maintenance programs.

We have processes in place to encourage candid dialogue on the work being done and to share ideas. Learning Teams are facilitated sessions in which the team and facilitator discuss successful work or an unplanned event to better understand the context of how the work was done. Our Opportunity to Learn process enables information to be shared quickly following an incident or near miss so learnings can be recognized and applied to other applicable locations to prevent repeat incidents.

This approach is reinforced through additional activities such as verification of personal and process safety safeguards, and meaningful leadership engagement with field operations.